VIP Lunch and Learn: Transforming the Customer Experience

In today’s digital age, people expect companies to provide highly personalized service based on near-instant access to their customer profile, purchase history, and other information. Learn how to better navigate this new world by joining us for lunch. We’ll explore the latest customer experience trends, including:

• The next wave of C2B messaging from Apple, Facebook, Google, and others
• Advances in proactive outbound customer engagement
• New approaches to customer service and first-contact resolution

AGENDA:

• 11:00 a.m. Registration
• 11:30 a.m. Lunch and Customer Experience presentation
• 12:15 p.m. How to Migrate your existing legacy system to cloud
• 1:00 p.m. Conclusion and networking

Location: Maggiano's, 205 Mall Blvd, King of Prussia, PA 19406, USA