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Programs

    Connect. Learn. Collaborate.

    Step into CCNG for programs designed with you in mind.

     

    When we originally imagined CCNG, we imagined gathering contact center professionals hungry for conversation, grateful to share perspectives and hear others’, and excited to discover solutions independent of bias. From our very first event to our most recent, we’ve managed to do just that.

     

    CCNG programs are focused on what contact center professionals like you need most: networking, idea sharing, learning, and problem solving. 

     

    Our programs are made successful by our tried-and-true formula: Trust + Expertise + Connection.
     

    1. Trust. As our number one tenet, we build trust into our programs by fostering honest knowledge sharing that incorporates your voice, your opinion, your expertise. We’re not out to promote anyone’s agenda except yours.

    2. Expertise. From live events to Member Town Halls, CCNG is a community driven by its members. We’ll facilitate the environment for the exchange of ideas, then step back and let your expertise shine.

    3. Connection. We put handshakes over hacks. CCNG programs are designed to give you the opportunity to develop real relationships with peers you can turn to when you need it most.

     

    Recruiting, hiring, and retention. 
    Collecting feedback and measuring quality of service. 
    Modernizing today’s contact centers. 

     

    We put our all into designing programs that answer your questions and help you move you forward.
     

    LIVE EVENTS

    Delivering Unique Content and Knowledge

    		  

    MEMBER TOWN HALLS

    Knowledge and Experience Sharing

    • Eileen J. May

      SVP Operations, Publicis Touchpoint Solutions

      “…offers leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

    • Brooke Locke

      Support Manager, Desert Financial Credit Union

      “I love attending CCNG events because I always walk away with ideas that can be implemented in my department. We all share the common goal of providing exceptional experiences to our customers."leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

    • Tracee Patterson

      Customer Success Dept. Supervisor, ZipRecruiter

      “CCNG brings an awesome cross pollination of ideas among diverse professionals.”

    • Leslie Brooks

      Director, Kroger Support Center, Kroger

      “CCNG Summits enable participants to share ideas and best practices in an intimate setting. The speakers are knowledgeable, the topics are relevant and the atmosphere is collaborative.”

    • Lynn A. O'Neill

      Corporate Vice President, New York Life Insurance Company

      “The CCNG Executive Summit is a great opportunity and venue to meet with industry peers and industry sponsors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization.”

    • Todd Hixon

      Intuit/Hulu

      “The networking time/activities are always fantastic. I've made some great friends I will keep for many years. CCNG is a valuable community and I have already recommended it to some colleagues!”

    • Kim Camp

      Director, Customer Care, Medical Mutual

      “I took away several best practices that we will evaluate for our call center. In addition, I made connections with other call center leaders that I have already reached out to. With all the conferences that are out there for call center leaders, I would much rather spend my time and money on this CCNG conference because of the relevancy of the topics and the networking.”

    • Dan Hale

      Managing Director Customer Care, Best Western® Hotels & Resorts

      “…is an essential companion for any Contact Center Leader. Networking with your peers across various verticals can bring insights that you would never have found out there on your own. If you can walk away with a new contact, or a piece of advice that you can integrate into your Center, then it’s totally worth it. Personally, I have brought back a number of initiatives and ideas that we have implemented into our Center with great results.”

    • Joseph Bocanegra

      VP Customer Success, ZipRecruiter

      “It was an invaluable experience that has challenged us to see our operations in a different way.”