Magnet Program

Magnet Program

Who it’s for: Senior-level leaders, vice presidents, directors, and advisors

The Magnet Program is an exclusive, executive support program providing senior leaders with peer connections, executive sharing, best-practice industry knowledge, and individualized support. 

What’s included:

  • An exclusive, executive network of colleagues and peers.
  • Personalized, Executive Concierge Support to identify current industry perspectives, best practices and key industry resources on member-specific issues.
    • Replace days or weeks of time and effort with high-value, on-point research; studies, articles, white papers, and tools; and connections to experienced peers and SMEs. 
  • Monthly, best-practice Knowledge Sets on member-defined topics, priorities and special interests.
    • Knowledge Sets deliver research summaries, benchmark reports, white papers, articles, webcasts/podcasts, industry contacts and insights from thought leaders and SMEs. 
  • A library of more than 30 Knowledge Sets is available, including:
    • Digital Transformation: Strategies and Best Practices
    • The Super Agent Strategy
    • Reducing Customer Effort
    • AI in the Contact Center: Getting Started
    • The New Rules of (Employee) Engagement
    • Customer Self-Service Strategies
    • Quality Programs: Evolving Strategies and Systems
    • and more!
  • The Annual Benchmarking Roundup outlines key industry benchmarking initiatives and opportunities.
  • Semi-annual Research Updates provide curated collections of valuable reports, industry studies and executive briefs from thought-leaders and respected sources.
  • Quarterly Executive Dialogue virtual events
  • Executive interviews and best practice webcasts
  • CCNG Member Connections, Virtual Programs, Online Forums and Resources, Knowledge Base Content, Live and On-demand Webinars, Regional Networking Events, The Academy, and more.
  • Priority status and rates for the Executive Summit


Investment: $3000 per year - primary member / Additional members $600 per year

You + your team spend your days serving others. It’s our turn to serve you.

Get in touch to learn more about Magnet Program membership today -->