Membership Levels and Benefits Summary
Contact center professionals: It’s your turn to have a voice.
Customer service professionals have quietly worked day-in and day-out to make sure the voice of the customer is heard, amplified, and answered. Success is prevalent, yet one thing has been forgotten: Your voice, your need to share your experience, and your need to gain the perspectives of others in the contact center industry.
Enter CCNG: A Professional Peer Network dedicated to the people powering brands.
CCNG is a community built on trust, relationships, and learning for contact center professionals who don’t have hours to spend Googling answers, are sick of being sold on solutions that aren’t relevant, and, above all, care deeply about providing both employee and customer satisfaction.
Through the connections, collaboration, and community fostered at CCNG, members shorten learning curves, steer clear of mistakes, validate progress, and become extraordinary at doing better with less. The end result? A more positive, engaged environment at your contact center, and a higher level of satisfaction amongst your customers.
|($600 per year for
|($2,100 per year for up to 5 members; additional members may be added
for an additional cost)
|($3,000 per year for qualified
primary member; additional members may be added for $600 per person)
|One-to-One member connections|
|Access to members-only Resources (Includes Trending Topics,
Knowledge Share1, and On-Demand Webinars/Videos)
|Dedicated Slack channel for member discussion and sharing|
|Online Member Directory|
|Virtual Member Town Hall events|
|Access to The Academy2|
|Interactive participation in live webinar programs|
|Free registration for all regional networking events|
|Subscription to Customer Contact Central|
|Participation in CCNG - Contact Center Network Group
|Corporate Concierge Support3|
|Participation in virtual Executive Roundtable events|
|Invitation to CCNG's Executive Summit4 event|
|Executive Concierge Support5|
|Monthly Knowledge Sets6|
|Annual Benchmarking Roundup7|
|Semi-Annual Research Updates8|
1Knowledge Share -- CCNG compiles content of high interest to our members that includes white papers, case studies, articles, blog posts, webinars, and videos. Links to highlighted topics change regularly and the content grows with consistent member contributions.
2The Academy -- CCNG members who provide content and services to CCNG and contact center/customer experience leaders. Academy members are trusted and experienced consultants willing to discuss the needs of our membership, and are ready to assist with a variety of customer care challenges.
3Corporate Concierge Support -- Personalized support from CCNG to our corporate members to connect with fellow members and leaders for peer industry perspectives, best practices, and insights on member specific issues.
4Executive Summit -- CCNG's exclusive, invitation only event, for senior level customer experience, customer contact, and customer engagement professionals. This event brings together thought leaders and senior level executives from across the industry to collaborate in ways that spark innovative next-generation strategies.
5Executive Concierge Support -- Personalized executive concierge support to identify current industry perspectives, best practices, and key industry resources on member-specific issues. Replace days or weeks of time and effort with high value, on-point research: studies, articles, white papers and tools, and connections to experienced peers and SMEs.
6Monthly Knowledge Sets -- Best-practice knowledge on member-defined topics, priorities, and special interests. Knowledge Sets deliver research summaries, benchmark reports, white papers, articles, webcasts/podcasts, industry contacts and insights from thought leaders and SMEs.
7The Annual Benchmarking Roundup -- Outlines key industry benchmarking initiatives and opportunities
8Semi-Annual Research Updates -- Provide curated collections of valuable reports, industry studies, and executive briefs from thought leaders and respected sources.
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