Town Hall Spotlights
CCNG shares member content from our Town Hall events on a variety of topics, all focused on knowledge and experience sharing in contact center and customer care management. This content is regularly posted to the CCNG website and can be found in our library of 500+ on-demand recorded webinars and videos on the CCNG Contact Center & Customer Care Best Practices channel on BrightTalk. Please review our "spotlight" member content below and consider subscribing to our channel for regular content updates from our membership.
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Member Town Hall - Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Hear questions and feedback directly from your fellow members! |
As CX leaders, it is so critical that we can demonstrate the value of the work and earn allies across the organization. Join this dynamic discussion, hosted by Ryan Bradley and Nate Brown, on how to ensure your experience metric set is as relevant and helpful as possible. Enjoy this featured Member Town Hall
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Michelle Martinez is a non-tech, passionate CX leader, sharing her insights about how generative and analytical AI can be applied to the customer experience. "I’m not an AI expert, but I’ve been spending a lot of time with the leaders of various tech companies over the last year to learn the fundamentals of AI, when it makes sense to consider AI, what traps to watch out for and what the opportunities and benefits can be." Michelle highlights some use cases and tech companies that are interesting to consider and why. Her approach to AI is founded in the idea that AI’s transformative benefit comes from enhancing, not replacing, humans. |
Engage and Ignite Your Organization for Exceptional CX Technology Execution In this recent CCNG member Town Hall, Kelly Sigmon, former Vice President of Customer Experience at the United States Postal Service and CEO of KMS CX Solutions, shares her insights and experience on successful technology implementation. Your organization approved your business case to purchase and deploy new customer facing technology. Now starts the real work – ensuring you have a successful implementation that exceeds expectations. In this session, you will learn real-world tested techniques to have an engaged, exceptionally executed program using an easy to follow six-step process. Discussion includes research, case studies, and executable information. |
