Member Town Hall- Employee Engagement, are we still tripping over the same rocks?

Employee Engagement, are we still tripping over the same rocks?

CCNG Members Vicki Brackett and Kevin Zykowski will lead a discussion on improving employee engagement. Through three case studies they will teach us how to optimize our processes to keep employees engaged through onboarding and training, scheduling, and career development.

Meet your member facilitators:

Vicki Brackett

Almost 20 years ago, Vicki Brackett started working in a virtual/work-at-home contact center and fell in love with leading organizations in that environment. As a leader, she knows companies can create that ‘brick and mortar feeling’ in a 100% virtual environment.  Why? Because Vicki has led contact center work-at-home organization from 50 to over 2,000 employees with off the chart performance in a variety of industries.
Recognized as a subject matter expert on virtual/work at home environments, Vicki has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, The New York Post, CFO Magazine, CEO Magazine, CIO Magazine, Houston Women, Diversity Women and a host of other publications, news outlets and podcasts on work at home strategies and her creative employee engagement and leadership development strategies.

Kevin Zyskowski 

Kevin is an accomplished Chief Officer and founder of the Compass Experience Labs LLC. He is equipped with strong leadership skills and proven business acumen, which were sharpened by successfully leading a high growth organization through the chaos of 2020. Kevin specializes in effectively running and continuously optimizing service operations. Proven experience scaling profitable and sustainable businesses.