Member Town Hall - Creating a Complete Business Continuity Plan

A MEMBER-ONLY EVENT

This virtual Town Hall video call is an open forum for all members to address current issues, challenges and priorities, and to share success stories.  The goal of this virtual Town Hall is that each member will walk away with one thing to begin implementing now.

CCNG member David Reed will kick off this Town Hall virtual event and will facilitate a discussion on Creating a Complete Business Continuity Plan (BCP):

• The Business Need for a BCP
• Possible Failure Areas: Internet, Physical Building, IVR Phone System, Supporting Software, Agent Availability
• Multi-Location/Remote Agents
• BCP Testing
• BCP Communication Plan/Activation Strategy

The conversation doesn't stop here ... It will continue in our  member only Slack channel, so be sure you are connected to us on Slack.

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