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Contact Center Digitalization For the Pandemic Era and Beyond

15 Oct 2020
1:00pm - 2:00pm CDT

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COVID-19 has changed everything.  Consumers are still very wary of exposure to the virus and want to get more things done digitally.  While this has always been the case with millennials and Gen Z, COVID-19 has forced older demographics, who are even more concerned about virus exposure, to go digital when it comes to interacting with businesses.  The same old limited digital service capabilities do not cut it in this new environment.

What are the new digital requirements for contact centers?  How are leading companies leveraging digital to scale customer service cost-effectively?

Register for this webinar featuring Heather Pena, Director-Webchat & Operations, NRG, and Sam Hahn, Technology Evangelist, eGain Corporation, as NRG shares its success with digital customer service.

 

 

 

Thanks to our webinar partner:

15 Oct 2020
1:00pm - 2:00pm CDT

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