Cloud Based Solutions, the Contact Center and Future of AI

David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the technology lends itself to working effectively on a SaaS model.

We will discuss topics including:

• The training of AI models in client on-boarding
• The human component to effective implementation
• The common causes of ineffective AI in the contact center

Special thanks to our event partner: