Super Charge Your VOC Program with Speech Analytics

17 Jun 2020
1:00pm - 2:00pm CDT

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Emotional connection to the brand is a focus for many CX professionals in 2020. There is an easy way to consume, analyze and drive action with these insights.

Using speech analytics to listen to all voice interactions, both live and recorded, will quickly provide what is working and not working between your customer service advocates and your consumers.

During this interactive discussion you will learn why the behaviors listed below should be focused on within your quality monitoring and coaching program:


  • Filler words
  • Complexity
  • Politeness

17 Jun 2020
1:00pm - 2:00pm CDT

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