For too long, contact centers have been unable to continuously and precisely value the true cost of decisions across each contact channel and team in a way that is actionable, understood by everyone from C-level to agent, and manageable. Financial efficiency measures the true cost of decisions before committing, enabling contact centers to improve existing resource engagement and productivity upwards of 70% in less than 12 months.
Join us for this interactive conversation as we share:
*How to improve productivity upwards of 70% in less than 12 months
*How to learn the true cost of decisions before committing
*How to continuously outperform any threat of outsourcing
Thanks to our event partner: