September Town Hall: How To Engage & Ignite Your Organization For Exceptional CX Technology Execution

How To Engage & Ignite Your Organization For Exceptional CX Technology Execution

Your organization approved your business case to purchase and deploy new customer facing technology. Now starts the real work – ensuring you have a successful implementation that exceeds expectations. During this session, you will learn real-world tested techniques to have an engaged, exceptionally executed program using an easy to follow six-step process. Discussion will include research, case studies, and executable information.

Meet Your Member Facilitator

Kelly is the former Vice President of Customer Experience at the United States Postal Service.  She is currently the CEO of KMS CX Solutions, which specializes in technology change management, customer experience management, and contact center strategy.   She leverages her prior experience to offer customized customer service strategies and improvements to a diverse portfolio of clients.