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Resilience: Linchpin of Workplace Sustainability

26 Sep 2023
2:00pm - 3:00pm EDT

In a recent CCNG Member Town Hall, Kathleen Gramzay lead a discussion on how resilience can be the linchpin of workplace sustainability and the impact on contact center and customer support Operations.

Leaders are facing a myriad of challenges today. Burned-out employees, retention and
recruitment challenges, higher benefit, DE&I, and social responsibility expectations, in addition to market and supply chain concerns. How can a resilience strategy help leaders anchor their organizations for sustainable success?

This discussion addresses:

• The role of resilience as it relates to today’s leadership challenges
• Why resilience is a leadership mission more than an HR initiative
• Why executing a resilience strategy makes economic and cultural sense
• 3 Key components to implementing a resilience strategy

26 Sep 2023
2:00pm - 3:00pm EDT

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