Regional Networking Event: Columbus, OH

05 Mar 2020
8:30am - 12:00pm EST

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It's time to kick off the new year and meet to collaborate, to share knowledge, and to share perspectives with your CCNG peers!  Join us for this first event of 2020 as we discuss our accomplishments and struggles in 2019 so we can be better prepared for a great 2020!




Check-In and Early Networking


Welcome / Opening / Introductions


Member Led Discussion - "Universal Coaching: A VSP Peer Coaching Program" - Led by Mark Davis, Director - Customer Experience, and Bethany Cooley, Customer Experience Manager, VSP Vision Care


Networking Break


Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:


  • Agent / Employee Experience


  • Knowledge Management


  • Self-Service


  • And more ...


Networking Break


Member Talks


Peer Group Discussions


Closing Q&A / Post-Event Networking

Special Instructions

Parking is available in The Hubbard Garage located behind the Serendipity Labs building at the following rates:

  • 0 - 5 hours -- $1/30 minutes
  • 5-6 hours -- $8

Parking is also available in The White Castle Garage located in front of the Serendipity Labs building, or street parking is available with the use of the Park Columbus app (rates vary).

05 Mar 2020
8:30am - 12:00pm EST

Google Calendar

  • Serendipity Labs, 886 N High St, Columbus, OH 43215