Regional Networking Event: Columbus, OH

05 Mar 2020
8:30am - 12:00pm EST

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Non-Member
05 Mar 2020
$195.00
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Member
05 Mar 2020
Free
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It's time to kick off the new year and meet to collaborate, to share knowledge, and to share perspectives with your CCNG peers!  Join us for this first event of 2020 as we discuss our accomplishments and struggles in 2019 so we can be better prepared for a great 2020!

 

Agenda

8:30am

Check-In and Early Networking

9:00am

Welcome / Opening / Introductions

 

Member Led Discussion - "Universal Coaching: A VSP Peer Coaching Program" - Led by Mark Davis, Director - Customer Experience, and Bethany Cooley, Customer Experience Manager, VSP Vision Care

 

Networking Break

 

Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:

 

  • Agent / Employee Experience

 

  • Knowledge Management

 

  • Self-Service

 

  • And more ...

 

Networking Break

 

Member Talks

 

Peer Group Discussions

12:00pm

Closing Q&A / Post-Event Networking


Special Instructions

Parking is available in The Hubbard Garage located behind the Serendipity Labs building at the following rates:

  • 0 - 5 hours -- $1/30 minutes
  • 5-6 hours -- $8

Parking is also available in The White Castle Garage located in front of the Serendipity Labs building, or street parking is available with the use of the Park Columbus app (rates vary).

05 Mar 2020
8:30am - 12:00pm EST

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  • Serendipity Labs, 886 N High St, Columbus, OH 43215
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