Regional Networking Event: Charlotte, NC

12 Mar 2020
8:30am - 12:00pm EDT

Ticket Name Sale Ends Price Quantity
Non-Member 12 Mar 2020 $195.00
12 Mar 2020
Members Only
Click here to enter your promotional code

It's a new year, and with a new year comes new struggles and obstacles in our centers. We hope you'll join us for this networking event in Charlotte as we discuss, collaborate, and share our knowledge and perspectives with one another. Be ready to share your achievements and highlights from 2019, and let's look ahead to 2020 together!



Check-In and Early Networking


Welcome / Opening / Introductions


Member Led Discussion


Networking Break


Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:


  • Service Culture


  • Metrics / Measuring Customer Effort


  • Agent / Customer Experience


  • And more ...


Networking Break


Member Talks


Peer Group Discussions


Closing Q&A / Post-Event Networking

Special Instructions

Serendipity Labs offers complimentary onsite parking. The parking deck is attached to the back of the building.

12 Mar 2020
8:30am - 12:00pm EDT

Google Calendar

  • Serendipity Labs, 1213 West Morehead Street, Charlotte, NC 28208