Regional Networking Event: Charlotte, NC

16 Jan 2020
8:30am - 12:00pm CST

Ticket Name Membership Type Sale Ends Price Quantity
Non-Member 16 Jan 2020 $175.00
Member
16 Jan 2020
Free
Members Only
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It's a new year, and with a new year comes new struggles and obstacles in our centers. We hope you'll join us for this first networking event of 2020 in Charlotte as we discuss, collaborate, and share our knowledge and perspectives with one another. Be ready to share your achievements and highlights from 2019, and let's look ahead to 2020 together!
 

Agenda

8:30am

Check-In and Early Networking

9:00am

Welcome / Opening / Introductions

 

Member Led Discussion

 

Networking Break

 

Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:

 

  • Service Culture

 

  • Metrics / Measuring Customer Effort

 

  • Agent / Customer Experience

 

  • And more ...

 

Networking Break

 

Member Talks

 

Peer Group Discussions

12:00pm

Closing Q&A / Post-Event Networking


Special Instructions

Serendipity Labs offers complimentary onsite parking. The parking deck is attached to the back of the building.

16 Jan 2020
8:30am - 12:00pm CST

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  • 1213 West Morehead Street, Charlotte, NC 28208
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