Regional Networking Event: Charlotte, NC

12 Mar 2020
8:30am - 12:00pm EDT

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It's a new year, and with a new year comes new struggles and obstacles in our centers. We hope you'll join us for this networking event in Charlotte as we discuss, collaborate, and share our knowledge and perspectives with one another. Be ready to share your achievements and highlights from 2019, and let's look ahead to 2020 together!



Check-In and Early Networking


Welcome / Opening / Introductions


Member Led Discussion - "Employee Engagement" - Led by Charity Grzelecki, Contact Center Supervisor, Selective Insurance


Networking Break


Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:


  • Service Culture


  • Metrics / Measuring Customer Effort


  • Agent / Customer Experience


  • And more ...


Networking Break


Member Talks


Peer Group Discussions


Closing Q&A / Post-Event Networking

Special Instructions

Venture X offers complimentary onsite parking in the parking garage.

12 Mar 2020
8:30am - 12:00pm EDT

Google Calendar

  • Venture X, 1213 W. Morehead Street, 5th Floor, Charlotte, NC 28208