Member Town Hall - AI Analytics and a True 360 View of the Customer

A MEMBER-ONLY EVENT

This virtual Town Hall is an open forum for members to address current issues, challenges, and priorities, and to share success stories. This interactive event is designed for you to ask questions, to share your experiences, and to gain perspective/feedback from your CCNG peers.

It's long been known that the contact center can be a source of insights to business leaders across the organization.  Beyond operational insights on how to better train, empower, and up-level agents, new technologies now offer a more holistic view of the customer experience and can therefore empower contact center leaders to impact product, sales, and marketing strategy.

Of course, despite advancements in technology and successful case studies implementing it, challenges do remain.  Join us as CCNG member Vince Lynch leads this discussion around best practices for successful implementation of advanced contact center analytics and the challenges leaders must navigate.

And don't forget ... The conversation doesn't stop here.  It will continue in our  member only Slack channel, so be sure you are connected so you can join in the discussion.

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