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Member Town Hall - Is Partnering With a BPO/Outsourcer Right for Your Operation?

17 Aug 2022
2:00pm - 3:00pm EDT

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Member Town Hall
17 Aug 2022
Free
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A MEMBER-ONLY EVENT

This virtual Town Hall is an open forum for members to address current issues, challenges, and priorities, and to share success stories. This interactive event is designed for you to ask questions, to share what works and doesn't work in your center, and to gain perspective/feedback from your CCNG peers.

 

CCNG member Casey Kostecka will kick off this Town Hall and will facilitate a discussion on Is Partnering With a BPO/Outsourcer Right for Your Operation?

What is a BPO/Outsourcer?  What are the reasons for enlisting their services? How do I select the right BPO/Outsourcer partner?

During this Town Hall, Casey, a veteran contact center leader, author, entrepreneur, and Founder of TouchPoint One, with extensive experience on both sides of the client/outsourcer relationship, will lead a discussion around the pros and cons of outsourcing all, or a portion of, your contact center work.  There are many reasons why outsourcers make sense, and many options are available both in the U.S. and around the globe.

If you haven't considered outsourcing, or if you are already using an outsourcer, this Town Hall is a good place to get a high level of things to consider before, during, and after partnering with one. 

 

And don't forget ... The conversation doesn't stop here.  It will continue in our  member only Slack channel, so be sure you are connected so you can join in the discussion.


Not a member, but interested in joining? >> Sign up for a membership today <<

17 Aug 2022
2:00pm - 3:00pm EDT

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