Contrary to the typically negative connotation of codependent relationships – the relationship between Agent Enablement and positive Customer experience is critical.
While some organizations regard agent enablement initiatives as ways to meet internal goals such as improving retention and curbing turnover or improving efficiency, the reality is that investments in agent enablement can have a dramatic impact on Customer Experience.
In this webinar, we’ll discuss some tactics to improve agent enablement that can lead to better customer experience. For example, organizations that employ successful CRM solutions, and integrated business processes are better positioned to have empowered agents delivering personalized service. This not only tends to deliver higher agent satisfaction but happier customers due to faster and more personalized service!
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