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A Playbook Ensuring Exceptional Service Delivery from a Hybrid Agent Workforce

11 Aug 2022
2:00pm - 3:00pm EDT

Registration for this event has passed

CCNG member Matt Woody, First Vice President, Client First Center Director at First Financial Bank, shares his journey in building a playbook to ensure continued exceptional service delivery from the First Financial Bank's distributed agent workforce.

 

During this interview, Matt will discuss

  • The challenges presented by the pandemic and how his teams addressed those challenges;
  • The changes they made to achieve service level; and
  • Employee performance objectives.

11 Aug 2022
2:00pm - 3:00pm EDT

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