Membership

Contact center professionals: It’s your turn to have a voice.

Customer service professionals have quietly worked, day-in and day-out, to make sure the voice of the customer is heard, amplified, and answered. Success is prevalent, yet one thing has gone forgotten: Your voice, your need to share your experience, and your need to gain the perspectives of others in the contact center industry.

 

Enter CCNG: A Professional Peer Network dedicated to the people powering brands.

CCNG is a community built on trust, relationships, and learning for contact center professionals and management who don’t have hours to spend Googling answers, are sick of being sold on solutions that aren’t relevant, and, above all, care deeply about providing both employee and customer satisfaction. 

Through the connections, collaboration, and community fostered at CCNG, members shorten learning curves, steer clear of mistakes, validate progress, and become extraordinary at doing better with less. The end result? A more positive, engaged environment at your contact center, and a higher level of satisfaction amongst your end customers. 

 

Join as an Individual

For any individual with a passion for customer care, this seat is right for you.

 

Join

Join as a Company

Especially fit for your organization. For a group of managers and an executive seat.

 

Join

 

 

Share your knowledge. Get access to others’. 

CCNG’s four components create an ideal environment for the exchange of knowledge and ideas:

 

 

Live, in-person events
and meet-ups

Regional events bring contact center professionals together to network, learn, and workshop common issues.

 

Virtual learning
opportunities

Webcasts and event-based discussion groups keep members in-the-know on industry trends and best practices from anywhere.

 

Aggregated, unfiltered
news + content

Independent news sources and user-generated content give members access to unbiased insights they can't find by Googling.

 

Ongoing, online
discussions

Online discussion groups allow for easy facilitation of ongoing conversation, collaboration, and knowledge sharing.

  • Eileen J. May

    SVP Operations, Publicis Touchpoint Solutions

    “…offers leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

  • Brooke Locke

    Support Manager, Desert Financial Credit Union

    “I love attending CCNG events because I always walk away with ideas that can be implemented in my department. We all share the common goal of providing exceptional experiences to our customers."leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

  • Tracee Patterson

    Customer Success Dept. Supervisor, ZipRecruiter

    “CCNG brings an awesome cross pollination of ideas among diverse professionals.”

  • Leslie Brooks

    Director, Kroger Support Center, Kroger

    “CCNG Summits enable participants to share ideas and best practices in an intimate setting. The speakers are knowledgeable, the topics are relevant and the atmosphere is collaborative.”

  • Lynn A. O'Neill

    Corporate Vice President, New York Life Insurance Company

    “The CCNG Executive Summit is a great opportunity and venue to meet with industry peers and industry sponsors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization.”

  • Todd Hixon

    Intuit/Hulu

    “The networking time/activities are always fantastic. I've made some great friends I will keep for many years. CCNG is a valuable community and I have already recommended it to some colleagues!”

  • Kim Camp

    Director, Customer Care, Medical Mutual

    “I took away several best practices that we will evaluate for our call center. In addition, I made connections with other call center leaders that I have already reached out to. With all the conferences that are out there for call center leaders, I would much rather spend my time and money on this CCNG conference because of the relevancy of the topics and the networking.”

  • Dan Hale

    Managing Director Customer Care, Best Western® Hotels & Resorts

    “…is an essential companion for any Contact Center Leader. Networking with your peers across various verticals can bring insights that you would never have found out there on your own. If you can walk away with a new contact, or a piece of advice that you can integrate into your Center, then it’s totally worth it. Personally, I have brought back a number of initiatives and ideas that we have implemented into our Center with great results.”

  • Joseph Bocanegra

    VP Customer Success, ZipRecruiter

    “It was an invaluable experience that has challenged us to see our operations in a different way.”