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Executive Summit 2020

    Executive Summit 2021

    Due to health concerns regarding COVID-19, the scheduling of Executive Summit is delayed. Many of our members travel capabilities are limited or restricted. Once we know more surrounding the current situation, and travel bans have been lifted, we will explore a date for this event. At this time, the earliest we anticipate gathering for Executive Summit is Q3/Q4 2021. 

    • Eileen J. May

      SVP Operations, Publicis Touchpoint Solutions

      “…offers leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

    • Brooke Locke

      Support Manager, Desert Financial Credit Union

      “I love attending CCNG events because I always walk away with ideas that can be implemented in my department. We all share the common goal of providing exceptional experiences to our customers."leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace.”

    • Tracee Patterson

      Customer Success Dept. Supervisor, ZipRecruiter

      “CCNG brings an awesome cross pollination of ideas among diverse professionals.”

    • Leslie Brooks

      Director, Kroger Support Center, Kroger

      “CCNG Summits enable participants to share ideas and best practices in an intimate setting. The speakers are knowledgeable, the topics are relevant and the atmosphere is collaborative.”

    • Lynn A. O'Neill

      Corporate Vice President, New York Life Insurance Company

      “The CCNG Executive Summit is a great opportunity and venue to meet with industry peers and industry sponsors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization.”

    • Todd Hixon

      Intuit/Hulu

      “The networking time/activities are always fantastic. I've made some great friends I will keep for many years. CCNG is a valuable community and I have already recommended it to some colleagues!”

    • Kim Camp

      Director, Customer Care, Medical Mutual

      “I took away several best practices that we will evaluate for our call center. In addition, I made connections with other call center leaders that I have already reached out to. With all the conferences that are out there for call center leaders, I would much rather spend my time and money on this CCNG conference because of the relevancy of the topics and the networking.”

    • Dan Hale

      Managing Director Customer Care, Best Western® Hotels & Resorts

      “…is an essential companion for any Contact Center Leader. Networking with your peers across various verticals can bring insights that you would never have found out there on your own. If you can walk away with a new contact, or a piece of advice that you can integrate into your Center, then it’s totally worth it. Personally, I have brought back a number of initiatives and ideas that we have implemented into our Center with great results.”

    • Joseph Bocanegra

      VP Customer Success, ZipRecruiter

      “It was an invaluable experience that has challenged us to see our operations in a different way.”