Celebrating Contact Center Excellence

Celebrating Contact Center Excellence
12 Mar 2020 by Lon Hendrickson

 

Recently BenchmarkPortal announced the winners of its 2020 Top Contact Centers Contest. The winners in each category had the highest statistical values for efficiency and effectiveness as computed by BenchmarkPortal.

 

Strong contact center organizations are sustained and supported by highly-effective leaders and solid leadership throughout the organization. It doesn’t happen by accident. We want to share our congratulations to all the winners and help shine a light on their achievement.

 

In the announcement, Bruce Belfiore, BenchmarkPortal CEO, states “BenchmarkPortal salutes the winners of our tenth year of competition– they are true leaders in our industry. Our Top Contact Center Award places a contact center among the best operations in terms of quality of service and cost efficiency. Their key metrics were benchmarked against our entire database – the largest in the world of contact center metrics. This is a great accomplishment indeed.”

 

Here are the Highest Ranking Contact Centers in the Small, Medium and Large Contact Center categories. Please check out the full list of winners here.

Highest Ranking Centers In The Small-Size Center (2 to 49 agents) Category:

  • US Bank of Naperville 
  • Delta Dental of Arizona
  • Maximus GA Families

 

Highest Ranking Centers In The Medium-Size Center (50 to 249 agents) Category:

  • Allied Solution
  • Delta Dental of Michigan, Ohio, and Indiana
  • National General Lender Services

 

Highest Ranking Centers In The Large Center (250+ agents) Category:

  • Maximus, Inc - TX EBS
  • Humana Government Business - Forum
  • National General Insurance - Operations

 

Well done! Congratulations from the CCNG Magnet Program and the entire CCNG network.

 


Connect with Lon Hendrickson, Executive Director, CCNG Magnet Program on LinkedIn or Twitter @LonHendrickson or lhendrickson@ccng.com

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