Meeting Information:


CCNG Partner Event - Metlife Home Loans - Irving, TX
Scheduled For: Wednesday, May 5, 2010
                         8:00am - 12:00pm

NOTE:  CCNG and our Corporate Partners, Interactive Intelligence and Spanlink Communications, are working together to bring you this event. 

REGISTER TO ATTEND

Meeting Theme:  Rip and Replace or Blend and Extend
                            Making the Contact Center More Powerful

Join us for the upcoming CCNG Partner Event in Irving, TX where we'll discuss updating your contact center technology and the operational, financial, and technical aspects to help you decide whether or not you should rip and replace or blend and extend.

Following the presentations we'll separate into work groups and discuss your opinions on these topics.

Agenda

8:00am  Registration / Early Networking

8:30am  Welcome and Introductions

9:00am  MetLife Deployment Case Study:  Why "Rip and Replace"  Was Right for Them
              Metlife Home Loans

9:30am  "Rip and Replace vs. Blend and Extend"
              Spanlink Communications

10:00am  Break

10:15am  Interactive Networking Work Group Discussions:

• What are the business reasons driving change in technology solutions for the contact center?
• What are the business reasons for moving to a new technology solution?
• When might you just add technology to your existing contact center technology?
• When might you look at fully replacing your communication technology?
• What are some best practices to properly manage the transition to a new technology solution?
• How would you ensure your customer service reps are trained properly and are comfortable with the new solution?
• How would you measure the success of a new communications solution? 

11:15am  Summary Presentation from Interactive Work Groups

11:30am  MetLife Home Loans Contact Center Site Tour

12:00pm  Meeting Wrap-Up / Closing

CCNG Meeting Policies: 

Registration to attend is necessary.  If you have questions about CCNG membership, please contact us at membership@ccng.com. We will be happy to assist you. 
 

Meeting Location Information:

Meeting Location:	Metlife Home Loans
Meeting Address:	4000 Horizon Way
	Irving, TX  75063
CCNG Contact:	Michelle Porterfield
CCNG Email:	mporterfield@ccng.com
CCNG Phone/Fax:	(800) 840-2264/(972) 692-8985

Directions:

For a map and directions to Metlife Home Loans click here.

REGISTER NOW

We would like to thank Interactive Intelligence and Spanlink Communications for sponsoring this CCNG Partner Event!