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Want to Accelerate Call Center Performance?
You're invited to uncover the secrets of the best call centers and find out how to apply them in your organization! We'll reveal new call center optimization solutions that are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. |
Register Online or call Michelle Porterfield at 817-677-3919.
Space is Limited!
Who Should Attend?
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology.
Click here to view a video on the Top 10 Reasons to Attend
the Call Center Optimization Forum!
Interact with Contact Center Industry Experts and Colleagues
Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology at these 2010 Call Center Conferences.
2010 Call Center Conference Locations and Dates
Click here to watch a brief video clip from one of the CCOF events.
April 13th - Phoenix, AZ
May 6th - Tampa, FL
June 3rd - Toronto, Canada
July 15th - Denver, CO
August 5th - Seattle, WA
September 9th - Minneapolis, MN
October 7th - Long Beach, CA
November 4th - Dallas, TX
Sample Event Itinerary
| 8:00 - 8:30am |
Registration and Breakfast |
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| 8:30 - 9:00am |
Facilitated Networking Discussion:
Top Challenges Facing Contact Centers Today
Hosted by CCNG |
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| 9:00 - 9:25am |
Keynote: Five Ways to Improve Workforce
Efficiency and Quality
Presented by The Call Center School |
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| 9:25 - 9:50am |
Proven Contact Center Optimization Strategies
Presented by Industry Expert |
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| 9:50 - 10:00am |
Networking Break |
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Call Center Optimization Best Practices
Roundtable
Hosted by QATC and SWPP |
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| 10:00 - 10:10am |
Best Practices Expert Panel Introduction |
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| 10:10 - 10:25am |
Pre-Employment Hiring and Assessment
Best Practices
Sponsored by FurstPerson |
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| 10:25 - 10:40am |
Workforce Management Best Practices
Sponsored by Pipkins |
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| 10:40 - 10:55am |
Call Center Quality Management, Call Recording
and Performance Optimization Best Practices
Sponsored by VPI |
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| 10:55 - 11:05am |
Networking Break |
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| 11:05 - 11:20am |
Desktop and Process Integration Best Practices
Sponsored by Cicero |
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| 11:20 - 11:35am |
Creating a World-Class Post-call Survey Program
Sponsored by Mindshare
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| 11:35 - 12:10pm |
Town Hall Interactive Q&A Panel Discussion |
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| 12:10 - 12:25pm |
Networking Break and Lunch Served |
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| 12:25 - 1:25pm |
Lunch and Technology Innovation Showcase
Hosted by CCNG
Learn about the latest advancements in call center optimization
enabling technologies, including pre-hire assessment, workforce
management, quality monitoring, reporting and analysis, desktop
integration and automation, customer surveying, and training.
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| 1:25 - 2:15pm |
Roundtable Workshops Facilitated by
Subject Matter Experts
Sample table topics include:
Creating a Winning Quality Monitoring Form
Building an Effective Business Case for Desktop Integration
Measuring the Metrics that Matter
Generating an Accurate Forecast
Effective Contact Center Staffing to Reduce Turnover |
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| 2:15 - 2:30pm |
Closing Q&A and Raffle Prizes |
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| 2:30 - 3:00pm |
Exhibit and Demo Hall Open |
