The CCNG Magnet Program is an exclusive Professional Peer Network of top contact center organizations and the people who drive them. Members understand how to leverage peer-to-peer discussion and sharing as a more effective and less expensive way to improve performance. The Magnet Program is a unique extension the CCNG mission to connect the contact center industry. Through the Magnet Program you have access to an exclusive network of top customer care and contact center professionals throughout the industry. 

 

This is the best way to leverage the contacts, insights, and best-practice experience of an industry-wide professional network. This is how good contact center organizations continue to get better.  

Magnet Program members actively seek to share experience and spread success, and strive to achieve:  contribution to the industry, high-performance, high-quality operations, and impact and influence through leadership.  The annual program fee is $3,000.