The first CCNG Local Networking Meeting in Orlando was held on July 26, 2007, at XACT TeleSolutions. Special thanks goes to XACT TeleSolutions for hosting our meeting and UCN for sponsoring the meeting.
Richard Riga of XACT TeleSolutions began our meeting with a fantastic presentation entitled "The Virtual Workforce." This was followed by a presentation entitled "At-Home Agent: The Technology Behind it to Make it Successful" which was given by Sean Barry, Sr Sales Consultant for UCN. Sean shared some valuable information with us regarding the at-home agent.
Our networking discussion time centered around:
- Call center leadership
- Empowerment of Agents
The details for the next CCNG Meeting in Orlando are currently being finalized. Please watch our web site for more information regarding this upcoming meeting.
||Golden Voice Technology & Training
||CCNG International, Inc.
||Liberty Mutual Insurance Group
||Mark Travel Corp.
||Sears Home Improvement Products