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CCNG Local Networking Meeting - September 21, 2006
We would like to thank ICE Gallery for hosting the CCNG Networking Meeting on September 21, 2006. As you can see from the attendee list below, we had a very good turnout for this meeting.
Our thanks also goes to Aspect Software for sponsoring this meeting. Dave Hosford presented on behalf of Aspect Software regarding Workforce Management: 
* Identify what your need is
* Is the investment worth it?
* Are you underutilizing the software?
* Staff a group of individuals, at least 3, to focus only on workforce mgmt
* Increased efficiency and effectiveness
* Evaluate your systems and task automation
* Increase productivity
* Cost efficient
* Performance Management
* Understand what employees are doing
* Top tier employees
* Middle tier employees
* Bottom tier employees
* Adherence measurement important
* Identify trends
* Work time
* Helps make value judgments
Our discussion topics centered around “Best Talent Rewards Practice,” which required 2 groups due to the large interest in this topic, and "Recruiting and Retaining." The notes from the Recruiting and Retaining discussion are below:
Recruiting and Retaining
- How do we prevent shrinkage of talented staff?
- How do we find the right talent?
- Generational differences
- Attendance Issues
Ideas:
90 day probation period
Assessment testing
Taking calls during the interview process
Hiring 15 to 20; expecting a drop out of at least 5
Hiring for peak times
Examples of success:
150% attrition to 7% through hiring quality rather then quantity, spiffs on retention intervals, and hooks. ICE (earned points toward cruises); Toyota (Leased Toyota vehicle with insurance and maintenance); budget for teams to have fun; food a highlight in all centers.
The younger generation is looking for quick advancement yet a balanced life, not open to OT. They also have an entitlement attitude.
Every center has an attendance policy and stated that there are those folks who burn through all they can walking the fence no matter how tight or lenient the policy is.
Upon leaving, ICE presented each participant a gift bag with a complimentary luggage tag and a $300 cruise discount certificate! Thank you ICE Gallery.
We hope to see everyone at the CCNG Regional Conference which will be held on November 1st at the Phoenix Airport Marriott. You may visit our web site for further details.
Meeting Attendees
| Name |
Company Name |
| Allen, Karen |
Liberty Mutual |
| Beatty, Renell |
Pearson Government Solutions |
| Bloom, Jill |
Toyota/Lexus Financial Services |
| Bowman, Jason |
Workrite Ergonomics |
| Broege, Jill |
Liberty Mutual Insurance |
| Cid, Yvonne |
Liberty Mutual Insurance |
| Collins, Jody |
Liberty Mutual Insurance |
| Duran, Norma |
Desert Schools Federal Credit Union |
| Elsasser, Eric |
Toyota/Lexus Financial Services |
| Fairbanks, Matt |
Unity Telecom |
| Fili, Rick |
Liberty Mutual Insurance |
| Forsythe, Patti |
Toyota/Lexus Financial Services |
| Geidel, Gregg |
Black Box Network Services |
| Gonzales, Annette |
Salt River Project |
| Goodrich, Scott |
Desert Schools Federal Credit Union |
| Hale, Doug |
Liberty Mutual Insurance |
| Holien, Deborah |
Liberty Mutual Insurance |
| Hosford, Dave |
Aspect Software |
| Langley, Diana |
Deluxe Corporation |
| McKessar, Jeff |
MAUK |
| Mackerman, Douglas |
Mackerman Consulting, Inc. |
| Mauzy, Jordan |
Infusion Software |
| McDonald, Yolanda |
The Arizona Republic |
| Meglio, Veronica |
Toyota/Lexus Financial Services |
| Morris, Mark |
MFS |
| Parillo, Darren |
Toyota/Lexus Financial Services |
| Perry, Beatrice |
The Perry Group, LLC |
| Prince, Erv |
IEX |
| Puchmelter, David |
AGIA Insurance Services |
| Rizzo, Richard |
Spherion Corporation |
| Rowley, Sherri |
Deluxe Corporation |
| Schmid, Robert |
Centene |
| Smith, Colin |
Pearson Government Solutions |
| Snow, Bryan |
Liberty Mutual Arizona Direct Center |
| Sondag, Deb |
Toyota/Lexus Financial Services |
| Sprong, Jay |
Lensco |
| Stapp, Steve |
Wells Fargo |
| Stoney, todd |
Salt River Project |
| Thompson, Kirsten |
Toyota/Lexus Financial Services |
| Tuttle, Tricia |
Salt River Project |
| Ugarte, Judy |
Deluxe Corporation |
| Urbanski, Ed |
Pearson Government Solutions |
| Vargas, Kira |
Take Charge America |
| Walkington, Chris |
Liberty Mutual Insurance |
| Yannetti, Gaelen |
MFS |
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