Contact Center and Customer Care
Industry Professional Membership Network

CCNG Local Networking Meeting - March 8, 2006

Thank you to everyone who attended the networking meeting at CheckFree in Chandler, AZ. This meeting was attended by 41 individuals, representing 15 different companies.

Here's what we learned from CheckFree ...

These are exciting days to be a part of CheckFree. Work is underway across the entire company to drive excellence in market growth, quality, profitability, and leadership. Through the hard work of their associates, CheckFree has never been in a better position to deliver on market expectations, while making strategic investments to extend their market leadership well into the future. Whether it's through broadening customer relationships, enhancing their products or services, or delivering operational performance, everyone's contributions hold incredible potential for CheckFree's future. In nearly every area of the company, the principles which make up the core of their Six Sigma commitment are coming alive!

Six Sigma is the way CheckFree does business. It is a methodology and a philosophy that emphasizes the customer, and compels them to understand their business as a set of cross-departmental activities (processes). It enables the work they do in achieving their goals, and you will see it deployed throughout CheckFree every day -- even if you don’t recognize it at first.

The philosophy, tools and methodologies of CheckFree Six Sigma are limitless in their ability to help them achieve every one of their business goals and objectives. When applied at the right time and in the right way, the power of their Six Sigma approach will result in superior achievement across their entire business - an unbeatable edge for CheckFree leadership.

A copy of the CheckFree presentation will be posted on our web site as soon as it is available.

Immediately following CheckFree's presentation and a 30-minute Q&A session, we moved directly to the site tour. 

Following the site tour, most of the group wanted to continue discussion on Quality Monitoring. Others discussed assessment tools.

The new Arizona Coordination Team was introduced...

Carmen Shelton, CheckFree
Amanda Martin-Palmay, Toyota/Lexus
Robbie Sinteral, Club Med
Beatrice Perry, The Perry Group
Matt Fairbanks, Kayenell
Neal Duncan, AbleTel, Inc.

The next local networking meeting will be held at Toyota/Lexus on June 7th. Please take a few minutes and register to attend this meeting today.

Meeting Pictures

Meeting Attendees

Name Company Name
Armijo, Christine DHL Worldwide Express 
Baenen, Douglas RightNow Technologies 
Bauer, Mark RightNow Technologies 
Bowman, Jason Workrite Ergonomics 
Canez, Joe Take Charge America, Inc. 
Carter, Lela CCNG 
Diaconescu, Irina Take Charge America, Inc. 
Duncan, Neal AbleTel, Inc. 
Fairbanks, Matt Kayenell, Inc. 
Geidel, Gregg Black Box Network Services 
Hehman, David GC Services 
Jacobs, Chad Pillar Communications, Inc. 
Jackson, Judy Deluxe Corp. 
Langley, Diana Deluxe Corp.
Lavery, James Desert Schools Federal Credit Union 
Martin-Palmay, Amanda Toyota/Lexus Financial Services 
Matthews, Urusla Deluxe Corp. 
Mayfield, Pamela Liberty Mutual 
Mulcahy, B.J. BPA International, Inc. 
Pacheco, Angel Intuit, Inc. 
Perry, Beatrice The Perry Group, LLC 
Prince, Erv IEX 
Puchmelter, David AGIA Insurance Services 
Rhodes, Allison Van Guard
Schwalen, Brad Pillar Communications, Inc. 
Sedlak, Tracy Club Med 
Shelton, Carmen CheckFree 
Sinteral, Robbie Club Med 
Smith, Therese Pulte Homes, Inc. 
Sprong, Jay Lensco
Stewart, Teresa American Healthways 
Tweter, Lisa Liberty Mutual Arizona Direct Center
Ugarte, Judy Deluxe Corp. 
White, Karl Intuit, Inc.
Yannetti, Gaelen MFS
Zimmerman, Jan Spherion
   
   
   
   
   


 
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2201 Long Prairie Road, Suite 107-365, Flower Mound, TX 75022
Fax: 972-539-9661