For people who manage and support customer care and contact center organizations, CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance. CCNG is the number one network for customer care professionals -- providing programs on a local, regional, and virtual basis. CCNG membership is comprised of industry professionals, industry suppliers and service providers. Our members include:

• Large, mid-size, and small operations across all industries
• Inbound, outbound, and blended contact channels
• Customer service and support, telesales, and back office operations
• Commercial companies, government agencies, and nonprofit organizations

Since 1991 CCNG has had the unique focus of providing educational information and face-to-face networking through a membership organization. The common vision of CCNG Members throughout the network is to provide customer care professionals with the opportunity to give and get both knowledge and support from their professional peers and trusted advisors.

See what our members have to say about being part of the network.

CCNG members are motivated, industry professionals dedicated to the exchange of working knowledge and best practice strategies. CCNG offers membership for both individuals and organizations. Through CCNG, members can:

• Learn how to develop and implement sustainable improvements in the performance of your customer care agents and teams
• Develop knowledge of current best practice tools, processes, and strategies, and their impact on business goals
• Receive access to tools and programs by which you can quantify contact center performance and its impact on the enterprise
• Grow as a customer care professional and expand your contribution across your organization and throughout the industry

Become a Member Today!

Start a CCNG Local Community in your area!

If you are interested in being a part of a professional, dynamic  networking group, contact us at membership@ccng.com or call 800-840-CCNG (2264).